Developing Action-Plan Training Model to Enhance Employee’s Competencies: A Hotel Case Study

  • Ong-Art Boonpektrakul

Abstract

ABSTRACTHundreds of hours and millions of dollars are spent to train employees every year in the organization, however, little empirical evidence canbe found to demonstrate the transfer of training in workplaces. This study represents a case study in hotel industry in which a model for thetransfer of training knowledge, Action-Plan Training Model, is examined. Theoretical analysis and multiple data collection methods were used toanswer questions regarding the training processes and the utilization of Action-Plan Training Model for twelve months following the program.Five principal research methods, interview, focus groups, questionnaires, observations and documentary analyzes, were used to cast a wide netto ensure that the highest quality data are collected. The results showed that the Action-Plan Training Model highly effective contributes toemployee performance.Keywords: ODI, Knowledge, Knowledge Transfer, Training, Action-Plan Training Model
Published
Mar 14, 2014
How to Cite
BOONPEKTRAKUL, Ong-Art. Developing Action-Plan Training Model to Enhance Employee’s Competencies: A Hotel Case Study. Stamford Journal - Discontinued May 2014. Replaced by the ASEAN Journal of Management & Innovation., [S.l.], v. 5, n. 2, mar. 2014. ISSN 1906-1838. Available at: <http://journal.stamford.edu/index.php/stamford-journal/article/view/58>. Date accessed: 22 june 2017.
Section
Volume 5 Number 2, June 2013-December 2013